“Chat took ages to connect, then cut me off.”
Live chat, 2 min ago
“Order says delivered but nothing’s arrived.”
Message, today 09:14
“Great coffee, shame about the 20 minute wait.”
★★★★★
“Third time the discount code hasn’t worked at checkout.”
Mention, 14 reposts
How easy was it to find what you needed?
“Lovely pool, but the lift was out all week.”
★★★★★
“Cancelled my booking with no explanation.”
★★★★★
“Nobody called me back like they promised…”
Support call, 06:32
“Signing up was simple, updating my details wasn’t.”
NPS follow-up, score 6