NPS® quarterly score trend
Last 12 months
75
70
65
60
NPS score
CSAT quarterly score trend
Last 12 months
85
80
75
70
CSAT score
ROI calculator
Live estimate
Annual revenue (£)
£28,000,000
Current annual churn rate
10%
1%
25%
50%
NPS improvement (points)
+3 pts
+1
+15
+30
CSAT improvement (points)
+5 pts
+1
+10
+20
Revenue protected
£250,000
Retention
Churn reduction impact
Total estimated annual ROI
£564,286
Combined NPS + CES impact, based on peer reviewed research
NPS impact
Revenue growth
£214,286
CES impact
Customer retention
£250,000
CSAT impact
Revenue growth
£100,000