New shopper feedback arriving
“Waited 25 minutes at the till”
In-store QR
Post-purchase survey, email
G
Review, 3 stars, Google
AI reads it in seconds
Theme: queue time
Negative
Queue time, Store 042
214 mentions and rising
Act first
Owned, fixed, proven
SM
Case #2291, assigned to store manager
Open
Resolved
Extra tills at peak, loop closed
CSAT +0.6
checkout, in 4 weeks