Listen
Understand
Act
New user feedback arriving
“The new dashboard is confusing” In-app
Post-onboarding survey, email
G Review, 3 stars, G2
AI reads it in seconds
Theme: dashboard usability Negative
Dashboard usability, web app 312 mentions and rising
Act first
Owned, fixed, proven
PM Case #2291, assigned to product team Open Resolved
Navigation redesigned, loop closed
NPS +6 this quarter