New guest feedback arriving
“Waited 45 minutes at check-in”
In-room QR
G
Review, 3 stars, Tripadvisor
AI reads it in seconds
Theme: check-in wait
Negative
Check-in wait, city centre
214 mentions and rising
Act first
Owned, fixed, proven
DM
Case #2291, assigned to duty manager
Open
Resolved
Extra staff at peak check-in, loop closed
CSAT +0.8
check-in, in 4 weeks