Key drivers
Positive
Ease of use
412
Fast support
367
New features
356
Reliability
291
Negative
Onboarding steps
388
Bugs
325
Pricing clarity
295
Slow load times
284
Product Net Promoter Score
0
-100
100
73
Detractors (0 to 6)
Passives (7 to 8)
Promoters (9 to 10)