Key drivers
Positive
Friendly staff
412
Clean rooms
367
Easy booking
356
Great location
291
Negative
Check-in wait
388
Room readiness
325
Slow Wi-Fi
295
Parking
284
Guest Net Promoter Score
0
-100
100
42
Detractors (0 to 6)
Passives (7 to 8)
Promoters (9 to 10)