Combine your metrics for the full picture
Run NPS, CSAT, and CES together to connect loyalty, satisfaction, and effort to ROI.
Prove impact
Stop reporting scores. Start proving impact
Put a research-backed number on what moving your scores is worth, and walk in with evidence the programme moved them.
Move from scores to measurable outcomes
Keep the thread from what was found to what was done to what moved, to show how CX drives results.
Show the impact of your CX programme
Walk into the boardroom with evidence the programme is moving business metrics.
See the potential impact of scores on your ROI
Put your own numbers into our research-backed calculator and see what moving NPS, CSAT and CES is worth to your business.
7-pt NPS = 1% revenue growth · LSE / Temkin
5% retention = 25–95% profit lift · Bain
~15% churn reduction · McKinsey
115+ hours saved per 10K responses · SmartSurvey
Outcomes you can achieve
Increase customer lifetime value
Prioritise the actions that grow the value of every customer.
Predict and prevent churn
Route at-risk customers to a named owner the moment they respond.
Improve operational efficiency
Give frontline teams the insights they need automatically.
Drive business revenue growth
See what drives loyalty, what creates friction, and take action.